If you have purchased an incorrect plan and our team has advised you to purchase another plan, 100% of the original plan value will be refunded subject to the condition that no service was delivered for the previous plan.
Subscriptions are eligible for a refund, after reducing a 25% processing fees, within 3 days of purchase.
Once you are eligible for refund, our team will confirm the same to you. Thereafter, your refund will be processed within 10 business days from the date of confirmation.
You attempted to purchase a plan and your payment was successfully processed but not received by us, you should seek refund from the financial service provider.
Please note that refund can be issued for new customers only. If you are renewing the plan, you are not eligible for refund.